Overview
This policy explains how cancellations and refunds work for Bizely subscriptions. It forms part of our Terms of Service.
In short: you can cancel at any time from your Billing page. You keep full access until the end of the period you've already paid for, and you won't be charged again. Payments already made are not refunded.
Free Trial
Every new account includes a 30-day free trial. No credit card is required to start, and you are not charged anything during the trial.
- If you subscribe during your trial, your first charge is made only when the trial ends.
- If you cancel before your trial ends, you will not be charged.
- When you add your card, a small verification charge may appear. This is used only to confirm your card and is refunded automatically. Your bank may take a few days to show the refund.
No Refunds
Bizely subscriptions are billed in advance, monthly or yearly. All payments are non-refundable. This includes:
- Monthly and yearly subscription payments.
- Partially used billing periods.
- Unused time remaining after you cancel.
- Periods where you did not use your account.
Because the free trial lets you try Bizely fully before paying, we encourage you to make sure it's right for your business before your first charge.
How to Cancel
You can cancel your subscription yourself at any time:
- Log in to your Bizely account.
- Go to Billing in the menu.
- Click Cancel subscription and confirm.
You'll see a confirmation on the Billing page straight away. If you have any trouble cancelling, email us at support@bizely.co and we'll cancel it for you.
What Happens After You Cancel
- Paid subscriptions: you keep full access until the end of your current monthly or yearly period. Your subscription will not renew, and you will not be charged again.
- During a free trial: your subscription is cancelled straight away and you are not charged. You can keep using Bizely until your trial ends.
- When your access ends: your account is paused, but your data is kept in line with our Terms of Service. You can subscribe again at any time from the Billing page to pick up where you left off.
Failed Payments
If a renewal payment fails, we'll retry it automatically. If payment still can't be collected, your access may be paused after a short grace period until a successful payment is made. A paused account is not cancelled, and no refund applies to earlier periods.
Billing Errors
If you believe you've been charged in error, for example a duplicate charge or a charge after your cancellation took effect, please contact us within 30 days of the charge at support@bizely.co. We'll investigate, and any charge confirmed to be our error will be refunded to your original payment method.
Your Legal Rights
Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under consumer protection laws that apply to you and cannot lawfully be excluded.
Contact Us
If you have any questions about cancellations or billing, please reach out: