Introduction
At Bizely, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our platform at bizely.co.
By using Bizely, you agree to the collection and use of information as described in this policy. If you do not agree, please do not use our platform.
Information We Collect
We collect information in the following ways:
2.1 Information You Provide
| Data Type | Examples |
|---|---|
| Account Information | Name, email address, business name, phone number |
| Business Data | Customer records, booking details, service listings, employee details |
| Payment Information | We do not store card numbers |
| Communication Data | Phone numbers, SMS messages, message timestamps, delivery information, communication preferences, and SMS consent or opt-out information |
2.2 Information Collected Automatically
- IP address and approximate location (country/city level)
- Browser type, device type, and operating system
- Pages visited, time spent, and actions taken within the platform
- Referral source (how you found Bizely)
2.3 Information from Your Customers
When your customers submit an enquiry or booking through a Bizely-powered booking form, we may collect their name, contact details, vehicle and service information, appointment details, and other information they choose to provide.
Bizely-powered booking forms may be embedded directly on a business's website or accessed through a Bizely-hosted booking page.
This information is collected and processed on behalf of the business using Bizely. The business is generally the data controller responsible for determining how its customers' information is collected and used, while Bizely acts as a service provider/data processor to provide the platform and related services.
How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain the Bizely platform.
- Process your subscription and manage billing.
- Send transactional emails and SMS messages, including booking confirmations, appointment reminders, quote notifications, invoices, and other service-related communications.
- Facilitate two-way communication between businesses and their customers through supported communication channels, including SMS.
- Process customer communications and maintain communication history, including notification and message records associated with enquiries, bookings, quotes, and other business interactions.
- Send product updates, tips, and occasional promotional emails (you can opt out anytime).
- Respond to your support requests and inquiries.
- Monitor and improve platform performance and security.
- Comply with legal obligations.
- Detect and prevent fraud or abuse.
We do not sell your personal data to third parties. Ever.
SMS Communications
Bizely provides SMS communication features that allow businesses using the platform to communicate with their customers regarding enquiries, appointments, quotes, services, and other business-related interactions.
4.1 Customer Consent
Customers may opt in to receive SMS messages through a Bizely-powered booking or enquiry form. These forms may be embedded on a business's own website or provided through a Bizely-hosted booking page at book.bizely.co.
Where SMS consent is requested, customers are presented with an SMS consent option as part of the booking or enquiry process. Customers are not required to consent to SMS messages in order to submit an enquiry or booking unless the business independently requires such consent for a particular service.
4.2 Types of SMS Messages
Depending on the business and the customer's interaction with that business, SMS messages may include:
- Appointment and booking confirmations.
- Appointment reminders and scheduling updates.
- Quote and estimate notifications.
- Service-related updates.
- Responses to customer enquiries.
- Other transactional communications requested or initiated by the customer.
Message frequency varies depending on the customer's interactions with the business and the services requested.
Message and data rates may apply depending on the customer's mobile carrier and service plan.
4.3 Two-Way SMS and Customer Replies
Bizely may support two-way SMS communication. When a customer replies to an SMS message, the reply may be received and stored within Bizely as part of the customer's communication history with the business.
Customers may reply STOP to opt out of SMS messages and may reply HELP to request assistance.
4.4 SMS Service Providers
Bizely may use third-party communications providers to deliver and receive SMS messages on behalf of businesses using the platform. These providers may process phone numbers, message content, delivery information, messaging consent information, and related technical information as necessary to provide the SMS and communication services.
These service providers are authorized to process this information only as necessary to provide services to Bizely or to support the SMS and communication features of the Bizely platform. They are not authorized to use mobile phone numbers or messaging consent information obtained through Bizely for their own marketing or promotional purposes.
4.5 Mobile Number and Messaging Privacy
Bizely does not sell, rent, or share mobile phone numbers, SMS consent information, or messaging consent information with third parties or affiliates for their own marketing or promotional purposes.
Bizely does not use mobile phone numbers or SMS consent information collected through the platform for its own marketing or promotional purposes unless the user has separately provided appropriate consent for such communications.
Mobile phone numbers and SMS-related information may be shared with trusted service providers solely as necessary to provide, operate, secure, or support the SMS and communication services provided through Bizely, or where required by law.
Sharing Your Information
We only share your data in the following limited circumstances:
- Service providers — trusted third parties who help us operate Bizely, including cloud hosting, email delivery, SMS delivery, payment processing, analytics, security, and other infrastructure providers. These providers may process personal information only as necessary to provide services to us or to support the Bizely platform.
- Legal requirements — if required by law, court order, or government authority.
- Business transfers — if Bizely is acquired or merged, your data may be transferred as part of that transaction. We will notify you in advance.
- With your consent — for any other purpose, only with your explicit agreement.
We do not sell, rent, or trade your personal data, your customers' data, mobile phone numbers, or SMS consent information to third parties or affiliates for their own marketing or advertising purposes.
Data Retention
We retain your data for as long as your account is active or as needed to provide services. Specifically:
- Account data is retained while your subscription is active and for 30 days after account closure.
- Business data (bookings, invoices, customer records) is retained for the same period and deleted 30 days after account termination unless you export it first.
- Financial/billing records may be retained for up to 7 years for tax and legal compliance.
- Anonymized analytics data may be retained indefinitely as it cannot be traced back to you.
You can request deletion of your data at any time by contacting us at hello@bizely.co.
Your Rights
Depending on your location, you may have the following rights regarding your personal data:
To exercise any of these rights, email us at hello@bizely.co. We will respond within 30 days.
Cookies
Bizely uses cookies and similar tracking technologies to enhance your experience on our platform.
8.1 What We Use Cookies For
- Essential cookies — required for the platform to function (e.g., keeping you logged in).
- Analytics cookies — to understand how users interact with our platform so we can improve it.
- Preference cookies — to remember your settings and choices.
8.2 Managing Cookies
You can control and delete cookies through your browser settings. Note that disabling essential cookies may affect platform functionality. We do not use advertising or third-party tracking cookies.
International Data Transfers
Bizely is operated from India. If you are accessing the platform from outside India (such as Australia), your data will be transferred to and processed in India.
We take steps to ensure your data is handled securely and in accordance with this Privacy Policy, regardless of where it is processed. For Australian users, our practices are intended to be consistent with the Australian Privacy Act 1988.
Children's Privacy
Bizely is a business platform intended for use by adults aged 18 and over. We do not knowingly collect personal information from anyone under the age of 18.
If you believe a minor has provided us with their personal data, please contact us at hello@bizely.co and we will promptly delete that information.
Security
We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include:
- HTTPS encryption for all data in transit.
- Secure, access-controlled cloud infrastructure.
- Regular security reviews and updates.
- Limited employee access to personal data on a need-to-know basis.
However, no method of transmission over the internet is 100% secure. If you become aware of any security issue, please report it to hello@bizely.co immediately.
Third-Party Links
Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party services you access through Bizely.
Changes to This Policy
We may update this Privacy Policy from time to time. When we make significant changes, we will update the effective date at the top of this page and notify active users by email.
Your continued use of Bizely after changes are posted constitutes your acceptance of the revised policy. We encourage you to review this page periodically.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out: